Derek approaches difficult conversations about a patient’s prognosis with compassion and patience. One situation that stands out is when he worked with a family whose loved one was critically ill. It was clear that Derek had built a strong rapport with the family, offering support and answering questions as they navigated a tough situation. He spent the week in and out of the room, guiding the family through every step, including comfort care. The trust and genuine care he provided left a lasting impression on this family as well as our team.